1. What is VoIP?
The VoIP (Voice Over IP) protocol allows you to make and receive phone calls through your
high speed Internet connection using a VoIP adapter and standard touch-tone phone. VoIP
provides the same quality as a traditional phone service, and you get more features for less
money.
2. What is a broadband or high-speed Internet connection?
Broadband access or high-speed Internet access are services that provide very fast internet
access, sufficient to carry multiple data transmissions simultaneously. There are several
types of broadband, or high-speed, connections including: Cable Modem DSL T-1
3. Is Internet service included in the plans?
Haztel phone service is responsible for the phone service only. As a customer, you must
provide the Internet connection through your local ISP.
4. Can I use my computer and VoIP device at the same time?
Yes, you should be able to work on your computer, surf the web, make and receive VoIP
calls all at the same time. Please Note: a. To do the above you will need a router. Some
VoIP devices act as routers while some do not. Please consult the user guide for your device
to see if your VoIP device has this functionality?
Call quality may be affected by large file transfers on your home network such as movies,
downloading CD images, etc.
5. Can traditional phone(s) I currently have be used with the VoIP service?
Yes, existing traditional phone(s) can be used with VoIP service but, will require a Haztel
VoIP adapter. If you currently have multiple phones utilizing the same number you must
either use a cordless phone system or consult a licensed electrician to distribute the VoIP
signal distributed throughout all your wall jacks in your house.
6. Can I keep my existing telephone number to use VoIP service?
Yes, in most cases your phone number can be ported to your Haztel VoIP service
(porting means to transfer your number from one Telephone Company to another). .
7. Can I order extra phone numbers to ring to into my VoIP device?
Yes, you may order as many numbers as you like from our available area codes.Please
Note: There may be an additional charge for each number you add to your account. Please
check with billing department at billing@haztel.com before proceeding. If you would like to
make outbound calls on additional lines at the same time you must order a second account.
This may require you to order an additional VoIP device unless you have a device which can
support multiple lines. Please contact support@haztel.com to find out what you need to do to
set up a multiple VoIP account.
8. How do I add Advanced Features such as hunting, auto attendant, etc. to my VoIP
Service?
To add most advanced features, please contact billing@haztel.com
9. Can I use Haztel when I travel?
Yes, You can use Haztel anywhere there`s a high-speed Internet connection. Just be
sure to bring your phone adaptor with you.
10. What is the minimum subscription term period?
There is none, if you use your own Phone Adapter or buy the Adapter from us. You can s
signup up for any period of time. If you chose to get a free adapter and want to cancel your
Haztel Voice over IP service after the 7 day money back guarantee period and before
the end of 1 year, you will be charged a cancellation fee of £19.99.
The VoIP (Voice Over IP) protocol allows you to make and receive phone calls through your
high speed Internet connection using a VoIP adapter and standard touch-tone phone. VoIP
provides the same quality as a traditional phone service, and you get more features for less
money.
2. What is a broadband or high-speed Internet connection?
Broadband access or high-speed Internet access are services that provide very fast internet
access, sufficient to carry multiple data transmissions simultaneously. There are several
types of broadband, or high-speed, connections including: Cable Modem DSL T-1
3. Is Internet service included in the plans?
Haztel phone service is responsible for the phone service only. As a customer, you must
provide the Internet connection through your local ISP.
4. Can I use my computer and VoIP device at the same time?
Yes, you should be able to work on your computer, surf the web, make and receive VoIP
calls all at the same time. Please Note: a. To do the above you will need a router. Some
VoIP devices act as routers while some do not. Please consult the user guide for your device
to see if your VoIP device has this functionality?
Call quality may be affected by large file transfers on your home network such as movies,
downloading CD images, etc.
5. Can traditional phone(s) I currently have be used with the VoIP service?
Yes, existing traditional phone(s) can be used with VoIP service but, will require a Haztel
VoIP adapter. If you currently have multiple phones utilizing the same number you must
either use a cordless phone system or consult a licensed electrician to distribute the VoIP
signal distributed throughout all your wall jacks in your house.
6. Can I keep my existing telephone number to use VoIP service?
Yes, in most cases your phone number can be ported to your Haztel VoIP service
(porting means to transfer your number from one Telephone Company to another). .
7. Can I order extra phone numbers to ring to into my VoIP device?
Yes, you may order as many numbers as you like from our available area codes.Please
Note: There may be an additional charge for each number you add to your account. Please
check with billing department at billing@haztel.com before proceeding. If you would like to
make outbound calls on additional lines at the same time you must order a second account.
This may require you to order an additional VoIP device unless you have a device which can
support multiple lines. Please contact support@haztel.com to find out what you need to do to
set up a multiple VoIP account.
8. How do I add Advanced Features such as hunting, auto attendant, etc. to my VoIP
Service?
To add most advanced features, please contact billing@haztel.com
9. Can I use Haztel when I travel?
Yes, You can use Haztel anywhere there`s a high-speed Internet connection. Just be
sure to bring your phone adaptor with you.
10. What is the minimum subscription term period?
There is none, if you use your own Phone Adapter or buy the Adapter from us. You can s
signup up for any period of time. If you chose to get a free adapter and want to cancel your
Haztel Voice over IP service after the 7 day money back guarantee period and before
the end of 1 year, you will be charged a cancellation fee of £19.99.
info@haztel.com
USA 212-784-6464
UK 203-318-2779
